Privacy policy

Last updated: [today’s date]

This Privacy Policy explains how Žiga Berce s.p., operating under the brand The Course Formula, collects, uses, stores, and protects your personal information when you use thecourseformula.in or purchase any of our products or services.

By accessing our website or purchasing our products, you agree to the terms of this Privacy Policy.

If you do not agree with any part of this policy, you should not use our website or services.

1. Who We Are

Business name: Žiga Berce s.p.
Country: Slovenia
Website: https://thecourseformula.in
Email: ziga@thecourseformula.in

We operate legally under Slovenian and EU laws and serve customers worldwide, including India.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

Full name
Billing address
Email address
Phone number (optional; required later for WhatsApp group participation)
Payment details (processed securely by Razorpay, Stripe, or PayPal — not stored by us)

2.2 Automatically Collected Information

When you use the website, basic technical information may be collected automatically for analytics and performance:

IP address
Device type
Browser type
Pages visited
Time spent on the website
Cookies used for analytics

Collected through:

Google Analytics 4 (GA4)
Meta Pixel (installed in future — included in this policy for compliance)

2.3 Information Collected After Purchase

Once you become a student, we may collect:

WhatsApp number (voluntary, only for group communication)
Course progress data
Support communication

This data is used solely to provide course-related services.

3. How We Use Your Information

We use your information to:

Process payments and deliver purchased products
Provide access to the online course
Add you to the WhatsApp group after course start
Communicate essential updates (access information, schedule changes, etc.)
Improve website functionality and content
Prevent fraud or misuse
Comply with legal obligations (EU and India)

We do not sell your personal information, nor do we share it with third-party marketers.

4. Legal Basis for Processing (GDPR)

Because we operate from Slovenia, we follow the General Data Protection Regulation (GDPR).

We process your data under the following legal bases:

Contractual necessity: To deliver the course or product you purchased
Legitimate interest: To improve the website, protect security, and prevent fraud
Consent: For analytics cookies, WhatsApp group participation, and future marketing emails
Legal obligation: Tax and accounting requirements

5. Sharing of Your Information

We only share personal data with trusted third-party processors when necessary:

5.1 Payment Processors

Razorpay
Stripe
PayPal

These providers handle your card data directly.
We do not store credit card numbers.

5.2 Analytics & Tracking

Google Analytics 4
Meta Pixel (future use)

5.3 Communication Tools

WhatsApp (Meta Platforms Inc.)
Used only after you voluntarily provide your number.

5.4 Hosting & Infrastructure

Your data may be stored by:

Website hosting provider
Learning platform provider (if used)

All providers operate under GDPR-compliant agreements.

We do not sell data, rent data, or allow access to data for advertising by third parties.

6. Cookies & Tracking Technologies

Our website may use cookies for:

Analytics (GA4)
Website performance
Future Meta Pixel tracking
Session preferences

6.1 Do You Need a Cookie Banner?

Because:

You operate from the EU
You use GA4
You plan to install Meta Pixel

Yes, a cookie banner is required under GDPR.

India does not require cookie banners under DPDP, but showing one is considered a good-faith compliance practice.

I can prepare a cookie banner text if you’d like.

7. WhatsApp Group Participation

If you choose to join the WhatsApp student group:

Your phone number becomes visible to other group members
Participation is optional
You may leave at any time
We recommend not sharing sensitive personal information in the group
We are not responsible for actions of other group members

We only add you after you voluntarily provide your number.

8. Data Retention

We retain personal data for up to 3 years, unless:

Legal requirements require longer storage (e.g., accounting records)
You request deletion earlier
Course access requires longer retention (basic login information may be retained to maintain account integrity)

Email and WhatsApp communications may be stored for shorter periods as needed.

9. Your Rights Under GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Request portability of your data
Object to certain data processing
Withdraw consent at any time
File a complaint with the Slovenian data protection authority

Requests can be sent to:
ziga@thecourseformula.in

10. International Data Transfers

Because many of our tools (Google, WhatsApp, Meta, Stripe, PayPal) operate globally, your data may be processed outside the EU.

We ensure transfers are protected through:

Standard Contractual Clauses (SCCs)
GDPR-compliant processing agreements

11. Children’s Privacy

Our products are intended for adults over 18 years of age.
We do not knowingly collect data from children.

12. Security Measures

We implement:

Encrypted connections (HTTPS)
Restricted access to administrative accounts
Secure third-party processors
Regular updates to hosting and software

However, no online system can guarantee complete security.

13. Marketing Communications

You currently do not send marketing emails.

If this changes:

Users will be asked for explicit consent
They can unsubscribe at any time
Email providers will be listed in an updated version of this policy

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
The date at the top reflects the latest update.

Significant changes will be communicated via email or website notice.

15. Contact Information

If you have any questions about this Policy or want to exercise your rights:

Email: ziga@thecourseformula.in